Quote of the Day

Houston Cleaning Services Quote

Quote of the Day

Houston Cleaning Services Quote

Quote of the Day

Houston Cleaning Services Quote

Quote of the Day

Houston Cleaning Services Quote

How to handle customers who don’t pay

 

In any business, there will be customers who struggle in paying off their invoices on time. There are times that the business has to go through a collection agency and pay fees to collect their own money. In order to avoid having an enormous customer’s list to give to the collection agency, and waste your time and money, J&B – Houston Commercial Cleaning Service – suggests following the list below which is the best way to approach past-due accounts.

  • Avoid getting angry or taking it personal. The main mistake is threading and thinking the past due customer as an enemy. If a good customer has a late payment this might be due to a short-term financial crisis in his/her company.
  • Work with the customer. Understand his/her situation and offer solutions to pay the invoice, such as payment plan or return the item acquired. If the customer is one with whom you hope to do business again, he/she will never forget about your customer service and solutions to keep a good business relationship.
  • Have often communication. Always follow up with the customer in regards payment or solution. Keep record of every communication provided, whether is via phone call, email, fax, or mailed letter. The communication method should always have time and name of customer. Keep follow-up until payment has been completed.
  • Remember about past-due accounts. Avoid leaving those accounts to have a large aging period time, mainly if there hasn’t been any notification that the invoice is past due. Send a notification as soon as the invoice has been past due, therefore the customer will not ignore your payment.

Lastly, if all efforts have not been successful, then send the account to collections. Use a collection service as a last resort, since most of the agencies take from 15% – 40% of whatever amount they collect.

Quote of the Day

Houston Cleaning Services Quote

6 Tips for Better Communication with Customers

 

Communication is the key for any type of relationship. However, a better communication with customers will help you improve all business relationships and increase sales.

The following tips will help you to have an effectively communication with your customers.

  1. Connection before content. Customers are interested on the business to care about them; they do not want any business to sell them. Therefore take time to build a personal connection before talking about your business.
  2. Concentrate on individuals. Even though the product/service will be used by the firm, you will get through it by an individual, therefore concentrate on the individual in charge of the purchasing.
  3. Slow the conversation down.  Your main goal is to earn the customer’s trust so he/she will purchase from your company, therefore speak clearly and have an statement that make sense.  Demonstrate the customer the reason and benefits on inquiring your product/service.
  4. Be willing to play “customer’s game”. Follow the customer’s game, since the customer will be a great opportunity for your business.
  5. Self-disclose when appropriate. Customers buys from humans not from robots, therefore talk about family, hobbies, or any interest to you and/or your customers.
  6. Engage with customers as equals. The conversation should have a feeling of mutuality.

Quote of the Day

Houston Cleaning Services Quote

www.JB-Cleaning.com

How to improve your listening skill

The ability of listening makes you a better leader and allows you to provide better customer service. In addition, better listening helps you to solve problems and overcome any confusion; therefore you will be avoiding errors and miscommunication.

The following are tips to improve your listening skills.

  1. Be more attentive by making eye contact throughout the conversation.
  2. Avoid interrupting when a person begins speaking, allow them to express their full idea so you will be able to listen, not hear their statement.
  3. Avoid giving solutions right away, since most of the cases a person comes to you to discuss several issues and come with a solution on his own.
  4. Ask questions whenever you’ve heard unclear sentences. However, always be polite and wait until the speaker is done with his sentence. The received answers will confirm your understanding of the conversation.
  5. Pay attention to body language. Studies shows that more than 55% of communication is through body language and eye contact, while 38% of communication is through the tone of voice and only 7% includes words. Therefore, your body language plays a major part of the communication.

Business owners and employees will increase their success by improving their listening skill.

www.JB-Cleaning.com

Quote of the Day

Houston Office Cleaning Quote

%d bloggers like this: