How to deal with difficult customers

In the business world is inevitably to work with difficult customers at all times.  No matter how difficult the customer can be, the goal of a business owner is to do a great job and please the customer, which at the end of the day, without customers the business wouldn’t exist.

Below are some ways to please the customers and to create a marketing accomplishment.

Create a detailed plan. Put a very detailed plan together before start working with the customer. This is the best way to avoid any misunderstandings.  In addition explain the responsibilities of both, the scope of work, the deadline, how your business will make sure the scope of work was done successfully, and the cost.

Avoid getting defensive. When a customer criticizes the scope of work or your business, avoid taking it personally, instead just listen to them.

Always thank them. After apologizing for any critique, thank the customer for indicating the mistakes.  Use the criticism as an opportunity to make adjustments to the plan and agreement between both, the customer and the business.

Get the customer involved. Create a plan on how to solve problems, what would the business do, what does the customer expects from the business, and request ideas from your customer. In this way, you will give the customer the sense of power over how to continue and they will feel that they’re part of the outcome.

Put yourself in the customer’s shoes. Try to be as empathetic as possible, because maybe the decision the customer’s job is on the line or the customer’s personal life is not going so well.

J&B – Houston Commercial Cleaning Company –suggests keeping in mind the Golden Rule: “treat others as you’d want to be treated”, this way you will make your customers to feel welcomed and be able to understand your business and the products/services offered.

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About J&B Professional Cleaning Service
Specialing in all types of Janitorial, Construction and Remodeling Clean-Ups

26 Responses to How to deal with difficult customers

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