Beyond the scope of work

J&B is continuously seeking to satisfy the customer. In the janitorial line, J&B employees go beyond the scope of work by doing additional services, which are excluded from a standard janitorial agreement. Courteous services such as putting coffee in the coffee pot have been performed with the customer’s consent to give the client a good start of the day. In addition, washing dishes, arranging items in the kitchen area or sweeping the front entrance have been occasionally provided to J&B’s customers.

When able to, J&B’s staff responds to customers request and takes action at the moment. When J&B employees are unable to perform at moment customer’s request, employees contact their mediate supervisor to provide the solution to the client.