Quality Control or Quality Assurance?

“What’s the difference between quality control and quality assurance?” Many people don’t know what the difference is until they actually compare and contrast the similarities and differences. Using a combination of quality control and quality assurance, helps a company to keep things current, identify and correct inconsistencies, and keep information usable for a variety of purposes.

Quality control is the systematic process of ensuring that all goods and services offered by a business meet or exceed the standards identified as necessary to attract, satisfy, and retain customers. This ongoing process of quality assessment and refinement helps companies to remain competitive over a long period of time, as well as ensuring that the company has a reputation for providing customers with goods and services that are high in quality. Quality control is a detection activity, which is focused on detecting the defects once the product is manufactured or service provided. Quality control is an interaction with operations and the labor force; usually taking into account the final product.

Quality assurance is the process of verifying or determining whether products or services meet or exceed customer expectations. It’s a process-driven approach with specific steps to help define and attain goals. Quality assurance also refers to the activities necessary to ensure that a module, component or system conforms to established technical requirements. The following activities are typically part of a quality assurance program: design, development, production, distribution, installation, servicing and/or documentation. A quality assurance system can help increase a company’s credibility and enable them to compete better with others. Quality assurance is usually an activity to satisfy the customer, usually taking the customer into account.

Whether you call it assurance or control, quality is the goal and should not be overlooked.


About J&B Professional Cleaning Service
Specialing in all types of Janitorial, Construction and Remodeling Clean-Ups

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